Intense competition, fast changing technology, increased and diverse customer demand, and fast and reliable services and goods delivery expectations have reduced the profit margins for products. To be able to obtain a sustainable economic success, companies search for ways to offer the existing products via innovative ways. Revenue management is a tool that helps firms in this purpose. On the other hand, to match and even exceed customer anticipations, firms need to understand customer preferences and offer products accordingly. Customers can now reach wide range of competitor products due to online services. Hence it became much more important to apprehend and integrate customer choices into decision support tools. At this point, choice models are used to mathematically understand the customer choice preferences among a set of presented alternatives. This book combines revenue management and choice models to present a methodology to understand customer choices and integrate these to revenue management methods to be able to offer the best set of products to the customers. Also real life applications for hotels have been presented for different methods that are discussed and also proposed in this book with respective algorithms. When combined with decision support tools, concepts presented in this book offers a significant revenue increase for companies.

İnsanların karar verirken her zaman “en iyi”yi aramadıklarını, bazen “iyi”nin de onlar için yeterli olabildiğini, irrasyonel kararlar da verebildiğini belirten “davranışsal ekonomi”, ekonominin temel varsayımı olan “homoekonomikus”u sorgulamaktadır. Beklenti kuramı ile geniş yankı bulan bu çalışma alanı, belirsizlik ve risk altında karar verme durumlarında bireylerin irrasyonel kararlar verebileceğini belirtmektedir. Bu çalışmanın amacı davranışsal ekonomi yaklaşımlarını, tüketici karar verme tarzları ile açıklamaktır. Bu amaç doğrultusunda tüketici karar verme tarzları kullanılarak, davranışsal ekonomi yaklaşımlarında ortaya çıkan sonuçlar açıklanmış, tüketicilerin kararlarındaki sapmalar ve irrasyonellikler karar verme tarzları ile yorumlanmıştır.

The book “Money laundering phenomenon – foundations, trends, impact and governance in banking industry” explores foundation, models (methods) to measure money laundering, trends, auditing Anti-Money Laundering structures in banking industry, AML risk assessment, impact/effects of money laundering, governance, and regulatory point of view.

The book includes some models that have been used to measure the amount of money laundering, respectively the effect of money laundering in various macroeconomic variables such as economic growth, consumption, investment, government expenditure, export and import. Moreover, there are presented some trends that may dominate in the AML field for coming years.

The strengthening of international cooperation in the field of anti-money laundering have given power to international organisations to recommend mitigating measures, standards and principles and applying them in practise, this is why in the book a special chapter is dedicated to international bodies and organisations to fight money laundering phenomenon.

Due to high importance of the AML risk assessment, as a risk management mechanism framework, a specific chapter is dedicated to it.

A special attention is dedicated to the auditing of AML structures in banking and the role of audit in general to AML field.

Last, but not least, in the book a chapter is dedicated to determinants of informal economy, since money laundering and informal economy are interconnected and needs to be studied as one of the challenges for countries.

We believe our book contributes to current literature on money laundering phenomena and that it is important for bankers, policy makers, strategists, academics, and students.