İnternet ve mobil iletişim devriminin ardından gelmekte olan bilişimin fiziksel dünyaya fark edilemeyecek ölçüde nüfus ettiği bir yaygın bilişim evresi pazarlama disiplininde iş yapma şekillerini köklü olarak değiştirmeye adaydır. Yaygın bilişim kapsamında geliştirilen ortam duyarlı mobil pazarlama uygulamaları, müşteri ilişkileri yönetimi sistemlerinin, müşteri hakkındaki yer değiştirme karakteristiği dâhil birçok farklı değişkeni gerçek zamanlı olarak takip edip tüketici davranışının “neden” sorusuna yanıt bulmayı ve müşteriyle hareket halindeyken dinamik olarak pazarlama iletişimi kurmayı mümkün kılmaktadır. Tam ihtiyaç anında ve noktasında gerçek zamanlı teklif sunumu özelliğiyle ortam duyarlı mobil pazarlama uygulamalarının müşteri ilişkileri yönetimi kavramının yeni baştan ele alınmasına yol açması beklenmektedir. Bu kitapta müşteri ilişkileri yönetimi sistemleri yaygın bilişim vizyonu çerçevesinde ele alınmış, söz konusu uygulamalara dönük tüketici tutumu incelenmiştir. Çalışma, ortam duyarlılık boyutlarının tümünü birden ele alan almasıyla özgün değer taşımaktadır.

Globalization and related technological developments have increased competition and put organizations in a struggle to survive in an extremely difficult market condition. Organizations adopt their technologies and infrastructures to today’s conditions to gain a sustainable competitive advantage and maintain their existence. However, all these efforts of organizations are easily imitated by rival companies and may cause the loss of competitive advantage.

The resource-based view provides additional information that strategic human resource is the scarce, valuable, inimitable and non-substitutable resources of organizations, thus enabling them to gain a competitive advantage. According to this view, the competitive advantage of the organization is achieved by combining valuable internal resources. Nowadays, sustainable competitive advantage is provided not by environmental factors or physical capital but by human capital (employees) efficiency. In this context, the attitudes and behaviors of employees who make up human resources are important for their organizational success. Many studies emphasize that positive attitudes and behaviors (e.g. innovative work behavior, work engagement, job satisfaction) in employees have important contributions to the success of the organization, while similarly negative attitudes and behaviors (e.g. organizational silence, turnover intention) are one of the main reasons for the failure of the organization.

In our book, literature has been created on the definition, antecedents, and organizational results of new and current concepts that are newly conceptualized in the literature and are still in their infancy. It is considered that this cumulative literature within the book will be a source for future studies on these subjects and will provide important insights for practitioners.

Turkey and African countries decade’srelationships provides a concise and wide-ranging introduction to the subject, spanning from the earlier era of the Ottoman Empire, to the Turkish Republic and later, to the Justice and Development Party.

This is an introductory book which provides sources and materials on Turkey and African countries relations. Drawing on history from the Ottoman Empire, to Turkish Republic and the Justice and Development Party, this book provides firsthand information on their relations. Showing how Turkey and African countries that are located on different continents established relationship, it goes on to consider how they support each other at international stages. The book deals, in particular, with political, economic, social and cultural relations between Turkey and African countries; it explorers the challenges they face in military and security terms. This general introductory text benefits students, scholars and researchers eager to gain an insight into Turkey and African countries relations.

Kieran E. Uchehara was formerly a lecturer at Atılım University, Ankara, Turkey. Currently, he is an associate professor in the Department of Political Science and International Relations at Hasan Kalyoncu University, Gaziantep, Turkey.