In an increasingly digitized world, traditional process management techniques are becoming obsolete. Dr. Ozge Doguc’s book explores new technologies like process mining and robotic process automation for enterprise process management.

Decorated with case studies, “Process Management and Digital Solutions for Enterprises” explains how process management should be done in modern enterprises. Dr. Doguc shows us how traditional enterprise processes such supply chain operations and enterprise resource planning must evolve to catch up with technology. Case studies and real-life applications from production, HR and sales provide guidance to the readers from different backgrounds.

SMEs have been recognized as important actors of commercial activity most specifically since the second half of the 20th century. Although understanding its customer potential has been named a top priority among many sectors, there is a limited body of knowledge regarding the buying behaviour of SME’s. Many studies and industry practices frame the context within corporate or individual buying behaviour, however few researchers mention SME’s. When mentioned they tend to tie with elitist attributes and consider them as small versions of big enterprises. Studies and industry practices are conformist and assume that SME’s buying behaviour consists of nothing but -ignoring impulsive tendencies- ‘normative’ or ‘conservative’ typologies. However, the lack of application makes this dichotomy untested, which is also what this book aims to scrutinize.

The book “Digital Transformation in Banking Industry – Financial Security, Audit and Business Perspective” explores the effect of digital transformation on Anti-Money Laundering (AML) regime by focusing on digital Know Your Client (eKYC), artificial intelligence in AML, crypto currency, and virtual assets by drawing attention on ongoing compliance challenges in “virtual assets era”. Furthermore, it explores Fintechs and future of conventional banking as well as remote auditing in banking industry.

This edition explores Fintechs and the future of conventional banking. This is to examine the Fintech structures that have recently gained great importance in the world and to evaluate the possible effects of the developments on traditional banking in the future. Considering the innovations that Fintech structures bring to payment systems, their impact on credit markets and the structure of blockchain-linked contracts, it is expected that they will have greater effects on the financial system in the future. In this context, the book analysis the effects of these structures on traditional banking by including the recent literature on the subject.

Remote auditing is one of the common methods that is suitable for today’s world with its flexible and technology-based structure. In our book we have dedicated a chapter which explores remote auditing (also known as virtual audit) and challenges as well as advantages of applying it.

A chapter is dedicated to AML Programs in Banking Industry in Covid-19 Era, which identifies challenges, good practices, and policy reactions to new ML/TF risks which can be also defined as financial security risks arising during the Covid-19 pandemic crisis and due to impact of digital transformation in banking industry.

A special attention is dedicated to the artificial intelligence in AML structures in banking and the role of artificial intelligence for detecting money laundering cases by decreasing the number of “false alerts” and increasing the quality of “real matches”. The book explores the role of artificial intelligence on increasing the efficiency and decreasing the manual work on daily basis for AML Compliance Officers.

The book explores virtual currency and blockchain by identifying ongoing compliance challenges from decentralized platforms, peer-to-peer cryptocurrency exchangers, anonymity-enhanced cryptocurrencies, and “jurisdictional arbitrage” (the ability of criminal actors to route their activity through countries with weak AML/CFT regimes). Blockchain/ Distributed Ledger Technology (DLT) applications aside, certain properties of Virtual Currencies (including VCs associated with Initial Coin Offering – ICOs) entail special Financial Crimes Compliance (FCC) risks, some of which are detailed in our book.

Nowadays the Digital Identity (DI) services help financial institutions, especially banking industry, to offer several services efficiently and properly to their clients. By keeping this in mind, the measures for Covid-19, offering services in distance remains the best solution in the market. The DI provides provable and sharable identity, which is particularly important when on-boarding clients but also has a key protection role to play when users are transacting. In our book we have dedicated a chapter related to digital ID system and eKYC.

We believe this edition contributes to current literature for the effect of digital transformation in banking industry from the financial security, audit and business perspective and it is important for compliance officers and bankers, policy makers, strategists, academics, students, and professionals in the field of compliance.