Kalite, bütün sanayi dallarını ve bunlara bağlı faaliyet gösteren tüm işletmeleri ilgilendiren ortak bir kavramdır. Bu kavram temel olarak kalite mühendisliği, kalite yönetim sistemleri, kalite kontrol ve kalite güvencesi alanlarını içerse de yalnızca bunlarla sınırlı değildir. Günümüzde kalite çalışmalarının ulaşmış olduğu son nokta olan Kalite 4.0, üretim ve hizmet sektörünün dijitalleşerek yeniden yapılandırılması olarak ifade edilen Endüstri 4.0’ın temel unsurlarından biridir. Kalite 4.0 çalışmalarının temel amacı kalite kavramını Endüstri 4.0’ın kazandırdığı yetenekler ile uyumlu hale getirmektedir.

Kalite 4.0, üretim işletmelerinin tüm tedarik zinciri boyunca kalite standartlarını geliştirmelerini ve yönetmelerini sağlayan çeşitli teknoloji, prosedür ve uygulayıcıların yaygın olarak kullanıldığı bir sistemdir. İşletmelerin Kalite 4.0 uygulamalarından yararlanarak, müşterilerin memnuniyet düzeylerinde daha yüksek bir etkiye sahip olmaları beklenmektedir.

Bu kitap, yönetim tarihi boyunca birçok evrimsel aşamadan geçerek günümüze gelen Kalite 4.0’ı anlamayı ve uygulamayı hedefleyen kuruluşlar, çalışanlar ve öğrenciler için genel bir yol haritası sunmaktadır.

This book is about economic growth and development through a new way of analysis. It is a research that explains many phenomena seen in the growth process such as productivity, economic stagnation, under-investment, ineffectiveness of foreign aid, wage trends, factor flows and concentrations, technology adoption, and convergence by “relational analysis”.

Relational analysis is a general alternative analysis that focuses on the relationships between factors and uses their vital consequences to extract knowledge rather than ignore them artificially and fatally. It emphasizes that there are important interrelationships between factors such as complementarity, substitution, embodiment, directing, input-output, and facilitation. Taking into account the relations enable to get more complete and accurate answers to important questions, especially in applied works that require real predictions such as forecasting and policy formulation. The analysis can be fruitfully applied in any field, and as the growth analysis shows it fundamentally enriches the ideas, and protect from misleading assumptions.

In the book the readers will find:

– Origins and alternative definitions of complementarity and substitutions,

– Eleven implications of these relationships for economic growth and development,

– Many explanations and references for inferences regarding growth accounting, poverty traps and thresholds, multiple eqilibria, obsolescence, financial development, growth accelerations, imitations and barriers, and empirical anaysis.

The book is for anyone looking for an alternative way to learn about the basics of the growth process. Researchers, students, and staffs at universities and research institutions and other social scientists in government, business, international organizations should greatly benefit from reading the book.

SMEs have been recognized as important actors of commercial activity most specifically since the second half of the 20th century. Although understanding its customer potential has been named a top priority among many sectors, there is a limited body of knowledge regarding the buying behaviour of SME’s. Many studies and industry practices frame the context within corporate or individual buying behaviour, however few researchers mention SME’s. When mentioned they tend to tie with elitist attributes and consider them as small versions of big enterprises. Studies and industry practices are conformist and assume that SME’s buying behaviour consists of nothing but -ignoring impulsive tendencies- ‘normative’ or ‘conservative’ typologies. However, the lack of application makes this dichotomy untested, which is also what this book aims to scrutinize.